Help
Support
Stuck somewhere, hit a bug or have an idea? Write to us directly — the same person reads it and answers it.
Write to us
destek@v3x.orgPlease include
With these in hand we can usually solve it in the first reply.
- The e-mail address of your account.
- Which screen and which step: "attaching a file in task detail", for example.
- Your browser on the web, or your phone model and iOS version in the app.
- A screenshot if you have one, and the full error text shown on screen.
Common topics
You can sort these out yourself, without waiting for us.
I forgot my password
We send a reset link to your e-mail. If you signed in with Google or Apple you do not have a password — keep using the same button.
Reset password →Getting my data or deleting my account
You can download all your tasks, notes, places and labels as a single file from the panel, and delete your account yourself from the panel too. Deletion covers your files and cannot be undone.
Export →I forgot my note lock PIN
We are sorry, this cannot be recovered. We do not store the PIN in plain text, so we cannot reset it either; locked notes stay unreadable. Unlocking and locking a note again does not change the PIN.
My file will not attach
There is a 10 MB limit per file and 200 MB per account. Executables and file types that can carry scripts are rejected for security. In the app, a file queues while you are offline and uploads by itself once you are back online.
Plan and payment
The free plan asks for no credit card and does not expire. Pro is not on sale yet; when it opens, your free account keeps working exactly as it does today.
See plans →The iOS app
The app is in closed testing (TestFlight), so you cannot install it without an invitation. Write to us to ask for one. When you report an app problem, your phone model and the build number shown in TestFlight help us a lot.
More questions and answers: FAQ →
Data and privacy requests
You can send requests to access, correct, delete or export your data to the same address; we complete them within 30 days at the latest. Which data we process and why is written out one by one in the documents below.